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Do you ship internationally?

Yes, worldwide. All addresses must be written in English in order for USPS to accept and ship any package.

 

Do you have a storefront?

No, Classy Rebel™ is completely online. 

 

How long is processing?

Each handmade piece has a specific ship out date. Each item is genuinely handmade by one person so PLEASE BE PATIENT, We understand how excited you are to receive your order but we ask that our customers wait for THE SHIPMENT DATES to process before reaching out. EXPECT DELAYS DURING GLOBAL PANDEMICS, NATURAL DISASTERS, HOLIDAYS, WEEKENDS, AND SALES.

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Why is processing so long?

Each stage—from sourcing and preparing the hair, to wefting, sewing, and styling—is done with attention to detail and always by hand. Because human hair is delicate and high-end clip-ins are designed to last, quality over speed defines the process.

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How long is shipping?

United States customers will receive their package via USPS First Class shipping which is roughly 2-5 business days after post office acceptance. Please note, just because a label notification has been sent, does not mean the actual package has shipped. We prepare packages in our studio in the order received and later fulfill them for shipment. If you notice a delay, please give us 5 days before you reach out. International customers will receive their package via USPS First Class shipping and then it is the possession of Global Post which will have an additional tracking number. Classy Rebel™ is not responsible for your package once it has been accepted by USPS. If you are experiencing delays during your shipment, please contact +1 800-ASK-USPS first and reference your tracking number for updates on the location of your package. If your package is lost and has not shown any tracking updates after 10 days, please contact us. Once your package is marked as DELIVERED, the order will be marked as successful and closed. Classy Rebel is not responsible for replacements nor refunds.

 

What are my options if I entered the wrong address during checkout?

Addresses must be updated before checkout. If your package has shipped prior requesting an address change, you will need to pay for a package interception if it is not too late. USPS offers this service but it is time sensitive. Contact us as soon as possible and we will let you know if the package can be intercepted and at what cost. This charge is typically around $35.

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How do I select the correct hair color for myself?

Follow this LINK to view the break down of our color chart and which color best suits you. If you are unfamiliar with extension colors, we recommend visiting your local beauty supply and do a color match. Present the 5 color options we have available. Most extension colors are typically universal. Please note that these are "EXTENSION COLORS" and not "level colors" used by hair colorists. Beauticians can attempt to color, trim, or style your pieces but they cannot "fix" them or "adjust" them. If you need further assistance, please contact us directly at info@classyrebel.net. 

 

Can I dye or apply heat to the hair?

Yes, all of our hair is 100% human hair. Please keep in mind that if you hire a beautician to color your hairpiece, it is at your own risk. Not all beauticians are familiar with handmade hairpieces and should read the instructions very closely as we use adhesives and threading to create your custom creations. Should anything happen in the process, you as the customer will be 100% responsible. We are happy to fix any issue at an additional cost. You can visit our repair section of the website.

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How can I place a custom order?

Please email photos and very detailed information regarding your request to info@classyrebel.net. Please allow 24 - 72 hours for a response.

 

The item I want is out of stock. When will it be restocked?

If your item is unavailable, please be patient. We restock often. Some items are seasonal or limited time only. Feel free to reach out if you need further assistance regarding product availability.​

 

Can I change or cancel my order?

There are no refunds nor exchanges on orders. If you made an error during checkout, we will allow 24 hours to adjust your order and will bill for any price differences before the change is made. We will refund you any differences if necessary. THERE ARE NO CANCELLATIONS AFTER PURCHASE, NO EXCEPTIONS. 

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My human hairpiece looks misshaped straight out of the package. Is something wrong?

Your human hairpiece is completely fine. This is just the way it looks when it comes out of the package. Here is a link to our HOW-TO page to assist you with styling. 

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If I am displeased with my purchase, can I return or exchange it? 

No, all purchases are final sale. Please ask any and all questions before purchase. If there is an issue with your order, you have 48 HOURS from the delivery date to contact Classy Rebel™ for an adjustment or fixture on any product. Please contact customer service with photos and order number supporting your concern.

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